:root {
  --management-bg: #090e18;
  --management-side: #0d1421;
  --management-surface: #121c2b;
  --management-raised: #182437;
  --management-text: #edf3ff;
  --management-muted: #a3b1c8;
  --management-border: #28354a;
  --management-cyan: #69e1de;
  --management-violet: #be9aff;
  --management-lime: #b8ea86;
  --management-cyan-soft: #123334;
  --management-violet-soft: #2b2244;
  --management-lime-soft: #243521;
  color-scheme: dark;
}
* { box-sizing: border-box; }
body.management-shell { margin: 0; background: var(--management-bg); color: var(--management-text); font: 14px/1.55 Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif; }
.management-shell [hidden] { display: none !important; }
.management-shell button, .management-shell input, .management-shell select, .management-shell textarea { font: inherit; }
.management-shell button, .management-shell a { -webkit-tap-highlight-color: transparent; }
.management-shell button { cursor: pointer; }
.management-shell button:disabled { cursor: not-allowed; opacity: .5; }
.management-shell a { color: var(--management-cyan); }
.management-shell :focus-visible { outline: 3px solid var(--management-cyan); outline-offset: 3px; }
.management-shell h1, .management-shell h2, .management-shell h3, .management-shell p { margin-top: 0; }
.skip-link { position: fixed; top: -80px; left: 16px; z-index: 50; padding: 12px 18px; color: #090e18 !important; background: var(--management-cyan); border-radius: 8px; }
.skip-link:focus { top: 12px; }
.management-topbar { height: 82px; display: flex; align-items: center; gap: 18px; padding: 16px 28px; border-bottom: 1px solid var(--management-border); background: var(--management-surface); }
.management-brand { display: inline-flex; align-items: center; gap: 11px; color: var(--management-text) !important; text-decoration: none; font-size: 14px; font-weight: 750; letter-spacing: 1.4px; line-height: 1.15; flex-shrink: 0; }
.management-brand small { display: block; margin-top: 4px; color: var(--management-muted); font-size: 9px; font-weight: 500; letter-spacing: 3px; }
.brand-mark { display: grid; place-items: center; width: 38px; height: 38px; border: 1px solid #265252; border-radius: 10px; background: var(--management-cyan-soft); color: var(--management-cyan); font-size: 23px; font-weight: 700; letter-spacing: -2px; }
.topbar-account { display: flex; align-items: center; gap: 20px; margin-left: auto; min-width: 0; }
.workspace-label { color: var(--management-muted); font-size: 12px; }
.profile-button { display: inline-flex; align-items: center; gap: 9px; border: 0; border-left: 1px solid var(--management-border); padding: 0 0 0 20px; background: none; color: var(--management-text); font-size: 12px !important; min-width: 0; }
#staffName { max-width: 170px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.staff-avatar { display: grid; place-items: center; width: 34px; height: 34px; flex-shrink: 0; background: var(--management-violet-soft); color: var(--management-violet); border-radius: 9px; font-weight: 700; }
.text-button { border: 0; background: none; color: var(--management-muted); padding: 8px 4px; font-size: 12px !important; }
.text-button:hover { color: var(--management-text); }
.icon-button { display: inline-grid; place-items: center; width: 36px; height: 36px; padding: 0; border: 1px solid var(--management-border); border-radius: 8px; background: var(--management-raised); color: var(--management-text); font-size: 19px !important; flex-shrink: 0; }
.menu-toggle { display: none; }
.management-layout { display: grid; grid-template-columns: 212px minmax(0, 1fr); min-height: calc(100vh - 82px); }
.management-sidebar { display: flex; flex-direction: column; background: var(--management-side); border-right: 1px solid var(--management-border); padding: 25px 12px; min-width: 0; }
.nav-label { margin: 0 12px 8px; color: var(--management-muted); font: 10px/1.5 ui-monospace, SFMono-Regular, Consolas, monospace; text-transform: uppercase; letter-spacing: 1.2px; }
.section-gap { margin-top: 26px; }
.nav-link { display: flex; align-items: center; width: 100%; gap: 10px; padding: 11px 12px; margin: 3px 0; border: 0; border-radius: 8px; background: none; color: var(--management-muted) !important; text-decoration: none; text-align: left; font-size: 13px !important; }
.nav-link:hover { background: var(--management-raised); color: var(--management-text) !important; }
.nav-link.active { background: var(--management-cyan-soft); color: var(--management-cyan) !important; }
.nav-symbol { width: 18px; flex-shrink: 0; font-size: 18px; text-align: center; line-height: 1; }
.nav-utilities { border-top: 1px solid var(--management-border); margin-top: 26px; padding-top: 16px; }
.sidebar-note { display: flex; align-items: flex-start; gap: 8px; margin-top: auto; padding: 50px 12px 0; color: var(--management-muted); font-size: 11px; }
.sidebar-note small { font-size: 10px; opacity: .8; }
.status-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: var(--management-cyan); flex-shrink: 0; }
.sidebar-note .status-dot { margin-top: 5px; }
.status-dot.violet { background: var(--management-violet); }
.status-dot.lime { background: var(--management-lime); }
.management-main { min-width: 0; max-width: 1720px; width: 100%; margin: 0 auto; padding: 28px 30px 40px; }
.page-heading { display: flex; justify-content: space-between; align-items: center; gap: 20px; margin-bottom: 23px; }
.eyebrow { display: block; color: var(--management-cyan); font: 10px/1.5 ui-monospace, SFMono-Regular, Consolas, monospace; letter-spacing: 1.4px; text-transform: uppercase; margin-bottom: 7px; }
.page-heading h1 { margin-bottom: 7px; font-size: clamp(27px, 2.8vw, 34px); font-weight: 650; letter-spacing: -1px; line-height: 1.2; }
.page-heading p { margin-bottom: 0; color: var(--management-muted); font-size: 13px; }
.button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 10px 15px; min-height: 40px; border: 1px solid transparent; border-radius: 8px; font-size: 12px !important; font-weight: 650; text-decoration: none; line-height: 1.4; }
.button-primary { background: var(--management-cyan); color: #092120 !important; }
.button-primary:hover { background: #91ebe8; }
.button-secondary { background: var(--management-raised); border-color: var(--management-border); color: var(--management-text) !important; }
.button-secondary:hover { background: #213149; }
.access-state { padding: 35px; border: 1px solid var(--management-border); border-radius: 13px; background: var(--management-surface); }
.access-state h2 { font-size: 20px; margin-bottom: 10px; }
.access-state p { color: var(--management-muted); max-width: 620px; }
.support-summary { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.summary-card { display: grid; grid-template-columns: 1fr auto; align-items: center; column-gap: 14px; padding: 16px 19px; border: 1px solid var(--management-border); border-radius: 11px; background: var(--management-surface); }
.summary-label { display: inline-flex; align-items: center; gap: 8px; font-size: 12px; color: var(--management-text); }
.summary-card strong { grid-column: 2; grid-row: 1 / span 2; font-size: 28px; font-weight: 600; letter-spacing: -1px; line-height: 1.2; }
.summary-card strong.unavailable { font-size: 12px; letter-spacing: 0; color: var(--management-muted); }
.summary-caption { grid-column: 1; display: block; color: var(--management-muted); margin-top: 4px; font-size: 11px; }
.subtle-status { color: var(--management-muted); font-size: 11px; margin: 8px 0 14px; min-height: 17px; }
.support-inbox { display: grid; grid-template-columns: minmax(260px, 320px) minmax(0, 1fr); border: 1px solid var(--management-border); border-radius: 13px; background: var(--management-surface); overflow: hidden; min-height: 610px; }
.inbox-panel { min-width: 0; border-right: 1px solid var(--management-border); background: var(--management-side); display: flex; flex-direction: column; }
.inbox-header { display: flex; align-items: center; justify-content: space-between; padding: 20px 18px 0; gap: 10px; }
.inbox-header h2 { font-size: 15px; font-weight: 600; margin-bottom: 0; }
.channel-label { display: inline-flex; align-items: center; border: 1px solid var(--management-border); border-radius: 5px; color: var(--management-muted); font-size: 10px; padding: 3px 7px; white-space: nowrap; }
.inbox-search { padding: 15px 18px 0; }
.inbox-search label, .ticket-properties label, .reply-form > label { display: block; color: var(--management-muted); font-size: 11px; margin-bottom: 6px; }
.search-row { display: flex; gap: 6px; margin-bottom: 12px; }
.management-shell input[type="search"], .management-shell select, .management-shell textarea { width: 100%; min-width: 0; border: 1px solid var(--management-border); border-radius: 7px; background: var(--management-bg); color: var(--management-text); padding: 10px 11px; font-size: 12px; }
.management-shell input::placeholder, .management-shell textarea::placeholder { color: #8a9bb5; opacity: 1; }
.management-shell input[type="search"] { height: 36px; padding: 7px 10px; }
.management-shell select { min-height: 36px; padding: 7px 9px; }
.list-status { padding: 14px 18px 10px; margin: 0; color: var(--management-muted); font-size: 11px; }
.ticket-list { list-style: none; margin: 0; padding: 0; max-height: 700px; overflow-y: auto; }
.ticket-list li { margin: 0; border-top: 1px solid var(--management-border); }
.ticket-row { display: block; width: 100%; min-width: 0; border: 0; border-left: 3px solid transparent; border-radius: 0; background: none; padding: 15px 16px 16px 14px; color: var(--management-text); text-align: left; }
.ticket-row:hover { background: var(--management-raised); }
.ticket-row.selected { background: #152b33; border-left-color: var(--management-cyan); }
.ticket-row-top, .ticket-row-bottom { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.ticket-row-ref { color: var(--management-muted); font: 10px/1.5 ui-monospace, SFMono-Regular, Consolas, monospace; overflow-wrap: anywhere; min-width: 0; }
.ticket-row time { color: var(--management-muted); font-size: 10px; white-space: nowrap; }
.ticket-row-subject { display: block; margin: 8px 0 5px; font-size: 13px; font-weight: 600; line-height: 1.4; overflow-wrap: anywhere; }
.ticket-row-customer { display: block; margin-bottom: 10px; color: var(--management-muted); font-size: 11px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-badge { display: inline-flex; padding: 3px 7px; border-radius: 5px; background: var(--management-raised); color: var(--management-muted); font-size: 10px; font-weight: 500; line-height: 1.4; }
.ticket-badge.open { background: var(--management-cyan-soft); color: var(--management-cyan); }
.ticket-badge.waiting_customer, .ticket-badge.internal { background: var(--management-violet-soft); color: var(--management-violet); }
.ticket-badge.resolved { background: var(--management-lime-soft); color: var(--management-lime); }
.priority-high { font-size: 10px; color: #ffcd9b; }
.list-pagination { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 15px 18px; margin-top: auto; border-top: 1px solid var(--management-border); color: var(--management-muted); font-size: 11px; }
.list-pagination .icon-button { width: 30px; height: 30px; }
.list-retry { margin: 0 18px 20px; }
.conversation-panel { min-width: 0; }
.conversation-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; padding: 100px 35px; min-height: 450px; }
.placeholder-mark { display: grid; place-items: center; width: 56px; height: 56px; margin-bottom: 19px; border: 1px solid var(--management-border); border-radius: 16px; background: var(--management-raised); color: var(--management-cyan); font-size: 32px; }
.conversation-placeholder h2 { font-size: 18px; font-weight: 600; margin-bottom: 8px; }
.conversation-placeholder p { max-width: 300px; color: var(--management-muted); font-size: 12px; }
.detail-status { margin: 20px 24px 10px; padding: 11px 13px; border: 1px solid var(--management-border); border-radius: 7px; background: var(--management-raised); color: var(--management-text); font-size: 12px; }
.detail-retry { margin: 0 24px 20px; }
.conversation-heading { padding: 21px 25px 0; }
.conversation-topline { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; margin-bottom: 12px; }
.conversation-topline .text-button { margin-left: auto; }
.ticket-reference { font: 11px/1.5 ui-monospace, SFMono-Regular, Consolas, monospace; color: var(--management-cyan); overflow-wrap: anywhere; }
.conversation-heading h2 { margin-bottom: 9px; font-size: 21px; font-weight: 600; letter-spacing: -.4px; line-height: 1.35; overflow-wrap: anywhere; }
.conversation-customer { display: flex; flex-wrap: wrap; align-items: center; gap: 7px; font-size: 12px; color: var(--management-muted); overflow-wrap: anywhere; }
.ticket-context { margin-top: 14px; padding: 12px 14px; border: 1px solid var(--management-border); border-radius: 8px; background: var(--management-side); }
.ticket-context h3 { margin: 0 0 10px; font-size: 11px; font-weight: 600; }
.ticket-context h3 span { color: var(--management-muted); font-weight: 400; }
.ticket-context dl { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px 14px; margin: 0; }
.ticket-context dt { color: var(--management-muted); font-size: 10px; }
.ticket-context dd { margin: 4px 0 0; font-size: 12px; overflow-wrap: anywhere; }
.ticket-properties { display: grid; grid-template-columns: minmax(120px, 1fr) minmax(90px, .7fr) auto; align-items: end; gap: 12px; padding: 0 25px 19px; border-bottom: 1px solid var(--management-border); }
.ticket-properties .button { min-height: 36px; padding: 8px 12px; }
.form-status { padding: 10px 12px; margin: 10px 0; border: 1px solid #4e4564; border-radius: 7px; background: var(--management-violet-soft); color: var(--management-text); font-size: 12px; }
#propertyStatus { margin: 14px 25px 0; }
.conversation-messages { list-style: none; display: grid; gap: 18px; padding: 22px 25px; margin: 0; }
.message-pagination { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; margin: 0 25px 20px; color: var(--management-muted); font-size: 10px; }
.message-pagination .button { font-size: 10px !important; padding: 8px 10px; min-height: 34px; }
.message-card { border: 1px solid var(--management-border); border-radius: 9px; background: var(--management-bg); padding: 15px 16px; min-width: 0; }
.message-card.staff-message { background: #14232c; }
.message-card.private-note { border-color: #514068; background: #221d32; }
.message-meta { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; margin-bottom: 10px; font-size: 11px; }
.message-author { font-weight: 650; color: var(--management-text); overflow-wrap: anywhere; }
.message-meta time { margin-left: auto; color: var(--management-muted); font-size: 10px; }
.message-body { margin: 0 !important; white-space: pre-wrap; overflow-wrap: anywhere; color: #dae4f4; font-size: 13px; line-height: 1.7; }
.reply-form { margin: 0 25px 25px; padding: 17px; border: 1px solid var(--management-border); border-radius: 10px; background: var(--management-side); }
.reply-form.is-private { border-color: #695087; background: #1d192b; }
.reply-visibility { display: flex; flex-wrap: wrap; gap: 9px 18px; padding: 0; margin: 0; border: 0; }
.reply-visibility legend { font-size: 10px; color: var(--management-muted); margin-bottom: 8px; }
.reply-visibility label { display: flex; align-items: center; gap: 6px; font-size: 12px; cursor: pointer; }
.reply-visibility input { accent-color: var(--management-cyan); margin: 0; }
.is-private .reply-visibility input { accent-color: var(--management-violet); }
.visibility-help { font-size: 11px; color: var(--management-muted); margin: 10px 0 14px; }
.is-private .visibility-help { color: var(--management-violet); font-weight: 600; }
.management-shell textarea { resize: vertical; min-height: 125px; line-height: 1.6; }
.management-shell textarea:read-only { border-style: dashed; }
.reply-footer { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-top: 13px; }
.reply-footer p { color: var(--management-muted); font-size: 10px; max-width: 280px; margin: 0; }
.reply-footer .button { flex-shrink: 0; }
.is-private .button-primary { background: var(--management-violet); color: #241a37 !important; }
.profile-dialog { width: min(430px, calc(100% - 32px)); border: 1px solid var(--management-border); border-radius: 14px; background: var(--management-surface); color: var(--management-text); padding: 24px; }
.profile-dialog::backdrop { background: rgb(4 9 17 / 78%); }
.dialog-heading { display: flex; align-items: center; justify-content: space-between; gap: 15px; }
.dialog-heading h2 { font-size: 19px; margin: 0; }
.profile-dialog dl { margin: 25px 0; }
.profile-dialog dt { font-size: 11px; color: var(--management-muted); margin-top: 15px; }
.profile-dialog dd { margin: 5px 0 0; overflow-wrap: anywhere; }
.profile-dialog p { color: var(--management-muted); font-size: 12px; margin-bottom: 0; }
@media (min-width: 1500px) { .support-inbox { grid-template-columns: 350px minmax(0, 1fr); } }
@media (max-width: 1180px) {
  .management-main { padding: 24px 20px; }
  .support-inbox { grid-template-columns: 270px minmax(0, 1fr); }
  .summary-card { padding: 13px; column-gap: 8px; }
  .summary-label { font-size: 11px; }
  .summary-caption { font-size: 10px; }
  .conversation-heading { padding: 20px 18px 0; }
  .ticket-properties { padding: 0 18px 18px; grid-template-columns: 1fr 1fr; }
  .ticket-properties .button { grid-column: 1 / -1; justify-self: start; }
  .conversation-messages { padding: 20px 18px; }
  .reply-form { margin: 0 18px 20px; }
}
@media (max-width: 980px) {
  .management-topbar { padding: 16px 20px; }
  .workspace-label { display: none; }
  .menu-toggle { display: inline-grid; }
  .management-layout { display: block; }
  .management-sidebar { display: none; position: absolute; z-index: 10; top: 82px; left: 0; width: 230px; min-height: calc(100vh - 82px); box-shadow: 15px 10px 35px rgb(0 0 0 / 35%); }
  .management-sidebar.is-open { display: flex; }
  .management-main { max-width: 100%; }
  .support-inbox { grid-template-columns: 280px minmax(0, 1fr); }
}
@media (max-width: 720px) {
  .management-topbar { gap: 10px; padding: 15px 14px; }
  .management-brand { font-size: 11px; gap: 7px; letter-spacing: .7px; }
  .management-brand small { font-size: 8px; letter-spacing: 2px; }
  .brand-mark { width: 30px; height: 34px; font-size: 21px; }
  .topbar-account { gap: 10px; }
  .profile-button { border: 0; padding: 0; }
  #staffName { display: none; }
  .staff-avatar { width: 30px; height: 32px; font-size: 10px; }
  #logoutButton { font-size: 10px !important; }
  .management-main { padding: 22px 14px; }
  .page-heading { align-items: flex-start; gap: 14px; }
  .page-heading h1 { font-size: 27px; }
  .page-heading p { font-size: 12px; }
  .page-heading .button { font-size: 11px !important; padding: 9px; }
  .support-summary { gap: 8px; }
  .summary-card { display: flex; flex-direction: column; align-items: flex-start; gap: 5px; padding: 12px 9px; }
  .summary-label { min-height: 32px; font-size: 10px; gap: 5px; }
  .summary-card strong { font-size: 25px; }
  .summary-card strong.unavailable { font-size: 10px; }
  .summary-caption { display: none; }
  .support-inbox { display: block; }
  .inbox-panel { border-right: 0; border-bottom: 1px solid var(--management-border); }
  .ticket-list { max-height: 330px; }
  .ticket-row { padding-top: 12px; padding-bottom: 12px; }
  .inbox-search { display: grid; grid-template-columns: minmax(0, 1fr) 130px; gap: 6px 10px; }
  .inbox-search label[for="statusFilter"] { grid-column: 2; grid-row: 1; }
  .inbox-search #statusFilter { grid-column: 2; grid-row: 2; }
  .search-row { grid-column: 1; grid-row: 2; margin-bottom: 0; }
  .inbox-search label { margin-bottom: 0; }
  .list-pagination { padding: 10px 18px; }
  .conversation-heading h2 { font-size: 20px; }
  .conversation-placeholder { min-height: 280px; padding: 50px 25px; }
  .reply-footer { align-items: flex-start; flex-direction: column; gap: 12px; }
  .reply-footer .button { align-self: stretch; }
  .message-meta time { margin-left: 0; flex-basis: 100%; }
  .access-state { padding: 25px 20px; }
}
@media (max-width: 480px) {
  .inbox-search { display: block; }
  .inbox-search label { margin-bottom: 6px; }
  .search-row { margin-bottom: 12px; }
}
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { scroll-behavior: auto !important; transition: none !important; } }